Vertos Healthcare uses Australia Post for the delivery of all orders within Australia. International orders are despatched via Airmail.

Parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched promptly once payment has been processed and prescriptions (if applicable) are received. It is our objective to have all orders dispatched within the same working day of order receipt provided we receive your order by 11am and the products are in stock. Prescriptions will be dispatched as soon as the prescription is received in the mail.

Australian Orders

Australian orders will be delivered via registered post and will require a signature upon receipt. Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise collection from your local post office will be necessary. Business addresses are preferable as the receptionist can sign for your order.

We offer order tracking through Australia Post. You will be able to track your order through the Order Tracking page on our website.

International Orders

International orders will be despatch via Airmail. Please allow up to 14 days for international Airmail delivery.

Postage and Handling Charges

Customers can calculate their delivery cost at any time by clicking on the Postage Calculator in their shopping cart.

Pensioners, Health Care and Veterans' Affairs will not be charged postage when their order is posted provided you have faxed a photocopy of both sides of your commonwealth pension entitlement card to Fax Number: (02) 9418 7304.

We reserve the right to charge higher postage for extremely heavy parcels delivered within Australia. However these extra costs will never be higher than cost.